Frequently Asked Questions

Below we've outlined a number of our most frequently asked questions. If you have a query why not check below to see if it is answered?

Signing-up

How does Christian Benedict's service work?

We send our customers 2 ply, 100% cotton dress shirts to their desks or doors, every 30, 60 or 90 days depending on their preferences.

Customers pick their first shirt, enter their measurements and preferred frequency of delivery when they sign up.  Thereafter customers can pick their new shirts via a ‘selection’ e-mail we send to them around two weeks before a shirt is due (it’s done in two clicks, or as little as 5 seconds).

The idea is convenience, not commitment.  As such a customer can skip a scheduled delivery and amend their details via their account page whenever they wish.  They can cancel at any point.

Can I just give it a try?

Yes. Once you've signed up, just skip your scheduled deliveries until you've had a chance to wear your shirt a few times.  If it meets your expectations you can resume deliveries, if you don't, you can easily cancel your plan - no strings attached.

Do I have to buy a subscription? Am I committed to say 6 or 12 shirts?

No, you’re not tied into any contract and you don’t pay up front for shirts you won’t receive straight away. 

Our customers pay for shirts individually immediately prior to when they are posted to them. If you want you can have just one shirt delivered to you and then cancel, you can stay forever or join for somewhere in between.

What if my shirt doesn't fit? Can I swap it for another?

Yes, absolutely.  If a shirt that we’ve sent you isn’t quite right for whatever reason, just send it back to us.

Please include the completed ‘Returns Slip’ that accompanies all our shirts – we need the details on it to process any exchange or refund.  We try hard to accept any returned shirts and they don’t need to be in the original box (though we recommend it), as long as it’s securely packed.

To return the unwanted shirt for free, attach the prepaid Royal Mail address label enclosed with your shirt and put it in your work’s outgoing post (if permitted) or drop it off at your local post office.

Can I cancel at any time? Am I tied into a contract?

We'd hate to see you leave, but yes – you can cancel your plan at any time.  The only caveat is that if a shirt is already in the post you’ll have to return it before we’ll refund you for that shirt.  Otherwise it’s straightforward - no strings attached.

Can I pick my own shirts?

Absolutely, when you sign up you’ll be sent the shirt you select during that process.  Then around two weeks before your next shirt is scheduled for delivery we’ll send you an e-mail listing our range of shirts for you to select your next one.  Just click once on the shirt you want next and we’ll deliver it to you.

What if I don't want to pick my shirts?

If you don’t want to select shirts prior to a delivery, you don’t need to do anything.  We’ll send you our white shirt automatically if you haven’t expressed a preference before a shirt is scheduled.

I've signed up, but haven't received a confirmation e-mail - Is everything OK?

We automatically send all our new members a welcome email shortly after they've signed up confirming that they’ve joined. 

It may be worth checking your spam and promotions folders and adding us to your safe list so that you receive order selection e-mails and confirmations from us in the future.

If you suspect you may have signed up with an incorrect email address, or you’re sure you haven’t received a confirmation email, not to worry - just e-mail us directly and we'll look into this for you.

A friend or colleague referred me to your service. Can we both get a discount?

Yes, and many thanks to your friend or colleague!

When signing up be sure to enter your friend or colleague’s referral code (which they can find by logging in to their Christian Benedict account and going to the ‘My Account’ page).

You will then receive £10 off your initial order.  They will also receive £10 credit against their next scheduled delivery.

I've got a discount code. How do I redeem it?

Follow the steps on the "Get started" page - you will be able to enter the promotional code at the end of the process.

In the ‘User Details Section’ (stage 4 of 5) you can enter the promotional code in the appropriate field.  Just enter the code into that field and click ‘Submit’.

On doing so the discount should be applied automatically to your first order.

I've just signed up and used a discount code, but the value of the discount has been credited to my account. Does this mean I have to buy another shirt to redeem my credit?

No. We take payment up to two hours after you've signed up and any discount will be applied to that transaction when it is processed. The discount is simply displayed as credit on your account in the interim.

I want to sign up, but I'm having issues.

We're really sorry to hear this.

We would recommend trying to sign up using a laptop or computer, if possible and if you're not doing so already. We also recommend using Google Chrome as your browser and, if you still have difficulties, try clearing your cache or using an incognito window – if you’re not sure how to do so, then there is an explanation here and here.

Once you’ve tried these tips, if you’re still having difficulties, please do not hesitate to get in touch with our team. Any extra details about what’s happening, error messages or a screenshot would be really useful in this case.

Can I buy a subscription for a friend?

At the moment we don’t offer a bespoke ‘gift subscription’.  However, we are working on it, so please stay tuned.

Existing Members - Managing Your Plan

I don't need any more shirts right now - can I skip a scheduled delivery?

Yes.  You can skip deliveries as often as you like. 

You can skip your next scheduled delivery by going to the 'My Account' page and pressing the ‘skip’ link.  Alternatively, around two weeks before your next shirt is scheduled for delivery we’ll send you an e-mail listing our range of shirts for you to select your next one.  In that e-mail there is a link to request the upcoming delivery is skipped.  Instead of selecting a new shirt, click the skip link and we’ll not send your upcoming delivery.

The only exception to the above is that we can’t skip a scheduled delivery a week or less prior to when you are due to receive that delivery as it may have already been placed in the post.  In such circumstances, please drop us an e-mail and we will try to intercept it (though we can’t guarantee we’ll be able to).

I'm getting too many/too few shirts - can I change the frequency of deliveries?

Yes, you can change the frequency of your deliveries from the 'My Account' page of our website.  Each shirt is priced the same, so it doesn’t matter if you want to increase or decrease how regularly you receive a shirt.

Make sure you click "edit" alongside the “Frequency” option and "Confirm ", so it goes through successfully. 

This will also update your next billing date.

How do I pick my next shirt?

We’ve designed our shirt selection process to be as convenient as possible.

Around two weeks before your next shirt is scheduled for delivery we’ll send you an e-mail listing our range of shirts for you to select your next one.  Just click once on the shirt you want next and we’ll deliver it to you.

Alternatively, you can login to your account on cbshirts.co.uk and click the ‘change’ button in the ‘Your Next Shirt’ section.  You’ll then be shown our current selection of shirts, click on the one you want and click ‘confirm’.

What if I don't want to pick my shirts?

If you don’t want to select shirts prior to a delivery, you don’t need to do anything.  We’ll send you our white shirt automatically if you haven’t expressed a preference before a shirt is scheduled.

How do I change my details? How do I change my address/card details/measurements or login?

It is very easy to update the details related to your plan by logging into your Christian Benedict account.

There you can update your login details (both the email used for your account as well as your password) and your delivery address directly on our website.  You can also change your measurements and select your next shirt.

If you want to change your payment details, for added security you’ll need to resubmit your password and may be taken to our payment facilitator’s website, as they store payment details for us.

Be sure to click "Confirm change" so that your updates successfully go through. And if you are making more than one change to your plan, please refresh the page after each update.

What if my body shape changes?

If a successful health kick has led you to shed a few pounds or you’ve put on some extra padding, you can change your measurements on the 'My Account' page.  We will then send you shirts matching your updated measurements.

I want to refer friends and colleagues. If I do so, will I receive a discount?

We’d be delighted if you would refer a friend or colleague to us and to show our gratitude we’ve set up our referral program to reward people such as yourself.

During the sign-up process your friend or colleague can enter your referral code (which you can find by logging in to your Christian Benedict account and going to the ‘My Account’ page).

As a thank you from us, they will receive £10 off their initial order and you will also receive £10 credit against your next scheduled delivery.

If you’ve built up more than £24.95 in credit, any leftover credit will be carried over to your next delivery and so on and so forth until your credit is at zero.

Simply share your unique referral code with whoever you wish in person, by email or via social media - if you tell enough people, soon you could be wearing free shirts!

How do I redeem my referral credit?

Firstly, thanks for referring our service to your friends and colleagues.

Your credit will be redeemed automatically against your next scheduled delivery.

If you’ve built up more than £24.95 in credit, any leftover credit will be carried over to your next delivery and so on and so forth until your credit is at zero.

If you think you’re missing credit or your credit is not being automatically redeemed against deliveries, please let us know and we’ll try to get to the bottom of it.

How do I cancel my plan?

We’re sorry that you're thinking of leaving us!

To terminate our service provision to you, login on our website and go to the ‘My Account’ page.  Click on the cancel link and follow the steps.

If there is anything we can do to keep you with us, please let us know.

Delivery

Is delivery free?

Yes!

We even pay for any returns.

How quickly can I expect my shirts? What if it hasn't come?

We aim to dispatch all our new orders by the next working day.

Our orders are sent by second class delivery so once with Royal Mail they should be with you within two to three working days.  For subsequent shirts delivered after your first shirt, we send them before you are due to receive them, so they should arrive on or around the date stated on the 'My Account' page of cbshirts.co.uk

If your order still hasn't come please drop us an e-mail and well look into it for you.

Where should I have my shirt sent? Will it fit through a letter box?

You can have your shirt sent to your home or office.  It’s entirely up to you.

However, to protect the shirt the box it comes in is slightly too big to fit through a letterbox.  As such, it’s better if your shirt can be received by someone at your work.

In any event, if you decide another address might be more suitable, you can change your address through the 'My Account' page of our website.

I've been sent the wrong shirt. What can I do about it?

We’re really sorry to hear that.

If your shirt is the wrong colour please return it to us and tick the ‘I'd like to exchange my shirt for another as something is wrong’ option on the ‘Returns Slip’.  When we contact you to find out what’s wrong you can advise us of your colour preference.

If the shirt is the wrong size, please return the shirt and tick the ‘I'd like to exchange my shirt for a different size’ option.  Please also update your measurements on the 'My Account' page to reflect the size you want to recieve if necessary. We'll then send a correctly sized shirt out to you.

Whatever the reason for the return, please remember to include the completed ‘Returns Insert’ with the shirt – we need the details on it to process any exchange or refund.  We try hard to accept any returned shirts and they don’t need to be in the original box (though we recommend it), as long as it’s securely packed.

To return the unwanted shirt for free, attach the prepaid Royal Mail address label enclosed with your shirt and put it in your work’s outgoing post (if permitted) or drop it off at your local post office.

My shirt arrived in damaged packaging. What can I do?

We’re really sorry to hear that!

We'd be really grateful if you could drop us an e-mail with more details and ideally photos so we can follow up with Royal Mail.

If the shirt is damaged, please send it back to us and we will send you a replacement.

Where do you deliver to?

At the moment we deliver to the UK only.  However, we’re working on spreading our wings with a view to delivering to Europe (including the Republic of Ireland) soon.

What is your returns policy?

We hope our shirts meet your expectations, but if a shirt that we have sent you isn’t quite right for whatever reason, just send it back to us.  We’ll give you a full refund or exchange it for another, depending on your preference.

Please include the completed ‘Returns Slip’ that accompanies all our shirts – we need the details on it to process any exchange or refund.  We try hard to accept any returned shirts and they don’t need to be in the original box (though we recommend it), as long as it’s securely packed.

To return the unwanted shirt for free, attach the prepaid Royal Mail address label enclosed with your shirt and put it in your work’s outgoing post (if permitted) or drop it off at your local post office.

Pricing and Payment

How much does it cost?

All of our shirts cost £24.95, irrespective of your frequency of delivery.

Unlike the traditional ‘subscription’ model, you don’t pay for a set number of shirts and you don’t pay upfront, so you can cancel whenever you wish.

We don’t have a monthly charge so if you don’t receive a shirt in a particular month you won’t pay anything that month.

All shipping is free (including returns).

When is my card charged?

Upon signing up your card will be charged when you confirm your order at checkout.

If you are an existing customer, your card will be charged on the same day that a shirt is prepared for dispatch. This is approximately four days prior to it being due for delivery.  You can see when your next shirt is due on the 'My Account' page of our website.

Remember - you’ll receive an e-mail around two weeks before your next scheduled delivery asking you to select which shirt you’d like next.  This e-mail also acts as a reminder of your upcoming delivery so you're never caught out.

You can of course log into your account to edit the delivery frequency, which will in turn update your next billing date.

I'm not sure I want you to take money out of my account. I don't like the uncertainty of a direct debit.

We’re all about flexibility so you can edit, skip or cancel your plan at any time.  You are always in control.

Because we always send an email asking you to select your next shirt around 10 days before taking payment you’ll never be caught by surprise.

We don't actually take payment by direct debit, which involves having an agreement with your bank. Instead, our customers provide their credit or debit card details and then we charge their card on a recurring basis, based on the delivery schedule they choose.

About Us

How do I contact Christian Benedict?

To get in contact, simply go to the 'Contact Us' page on this website send us a message. We will then get back to you as soon as possible.

Alternatively, feel free to contact us via social media.

We're a small start-up and don't currently have a phone number however we're pretty speedy when dealing with emails, so please feel free to get in touch - we love to hear from our customers!

Still unclear?

Sorry if our FAQs haven't answered your question. Feel free to drop us a line and we can see if we can answer your question via e-mail.